Step 1: Find Your Perfect Pair on Taobao

Begin by visiting Taobao.com. Use the search bar with keywords like "On Running Cloud 跑鞋" (running shoes) or the specific model name (e.g., Cloudswift, Cloud X). Utilize the platform's image search function by uploading a photo of the shoe you want for the most accurate results. Carefully examine seller ratings, customer reviews with photos, and detailed product descriptions to ensure authenticity and quality. Note down the exact product name, color, size (consider consulting the size chart guide available here), and price.

Step 2: Register and Navigate the Mulebuy Platform

Head to the official Mulebuy website and create a free account. Upon registration, you will receive a personalized warehouse address in China. This address is crucial, as it is where Taobao sellers will ship your items. Familiarize yourself with Mulebuy's dashboard, where you can submit purchase orders, track parcels, and manage payments.

Step 3: Submit Your Purchase Order

This is the core of the service. Instead of buying on Taobao directly, you provide the product information to Mulebuy. In your account, find the "Submit Order" or "Buy for Me" section. Here, you must paste the full Taobao product URL. Accurately fill in all details: product variant, size, quantity, and any special instructions. Double-check the unit price and note the estimated domestic Chinese shipping cost. Submit the order, and Mulebuy’s team will proceed to purchase the item on your behalf.

Step 4: Consolidation and International Shipping

Once the On Running Cloud shoes arrive at your designated Mulebuy warehouse, they will be inspected for you. This is an excellent opportunity to buy other items from Taobao or other Chinese platforms. You can request Mulebuy to consolidate multiple parcels

Step 5: Customs Declaration and Final Delivery